Physical order fulfilment
Shipping & Delivery Policy
Last updated: 20 July 2026
Where we deliver
Checkout currently accepts delivery addresses in the United Kingdom, United States, Canada, Ireland and Australia. A valid street address, city, postal code, email and telephone number are required for tracked delivery. We do not deliver to parcel-forwarding addresses where carrier tracking and recipient identity cannot be confirmed.
Dispatch and delivery estimates
In-stock orders normally dispatch within one to three business days. Estimated transit is two to five business days within the United Kingdom and five to twelve business days for international destinations. These are estimates, not guaranteed dates. Weekends, customs checks, severe weather, strikes and remote-area routing can extend transit.
Charges
Tracked standard delivery is $12 per order and is included for goods subtotals of $120 or more. Membership shipping benefits apply only while the membership is active and subject to the plan terms. All amounts charged by Landscope are shown in USD before payment.
Customs, duties and tax
International recipients are responsible for import duty, tax and carrier clearance fees not collected at checkout. We describe parcels accurately and do not mark commercial orders as gifts. If a parcel is refused because charges are unpaid, reasonable return and carrier costs may be deducted from the refund where law permits.
Tracking and address changes
Tracking is sent to the order email after dispatch. Contact support immediately if an address is wrong. We cannot promise a change once packing or carrier handover has started. Costs caused by an address supplied incorrectly may be charged to the customer where permitted.
Lost, delayed or damaged parcels
Check tracking and safe locations, then contact us with the order reference. For damage, retain all packaging and send photographs preferably within 48 hours. We will investigate with the carrier and provide the remedies described in the Refund & Return Policy. Risk passes according to applicable consumer law, not merely because tracking marks a parcel dispatched.
Physical goods only
Shipments contain only the garden tools and empty equipment listed on the product page. We do not ship seeds, bulbs, seedlings, live plants, soil, fertilisers, pesticides or herbicides.
Contact
Questions may be sent to support@landscopescoot.shop, by telephone at +44 7770460736, or by post to LANDSCOPE SCOTLAND LTD, 8 Glen Lochay Gardens, Cumbernauld, Lanarkshire, Scotland, G68 0DY. Support hours are Monday–Friday, 09:00–17:00 Europe/London.